Refund policy

Returns We accept returns within 30 days of delivery. Items must be in their original condition. To start a return, you can contact us at support@goldenwishes.co.uk.

Return shipping cost A flat £2.99 return postage fee applies to all returns where the customer changes their mind. We recommend Royal Mail Tracked 48.

Defective or incorrect items If your card arrives damaged, defective, or is not what you ordered, we will cover the return shipping in full. Email support@goldenwishes.co.uk with photos before sending the item back, and we'll send you a prepaid return label.

Refunds Once we receive and inspect the returned item, we'll process your refund within 5 business days to the original payment method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.